shiobet Privacy Policy

This page describes what we collect when you use shiobet and how we keep that data protected under industry standard practices and local Indonesian data protection principles.

When you register an account on shiobet, we gather personal information—your name, email address, phone number, government-issued ID, proof of address, and payment details—to verify your identity, comply with financial regulations, prevent fraud, and enable deposits and withdrawals. We also collect behavioral data: which games you play, your betting history, your account balance, session logs, and IP address. This information helps us operate the platform reliably, debug technical issues, detect suspicious activity, and improve our service.

We are committed to protecting your privacy. We store data on secure servers, encrypt information in transit, and limit access to authorized personnel only. We do not sell your personal information to third parties for marketing. We share data only with trusted payment processors, fraud-detection vendors, and where required by law. This policy outlines our practices in detail and your rights to access, correct, or request deletion of your data.

What Data We Collect on shiobet

Our data collection on shiobet operates across two categories: identity and account information, and behavioral and transactional data.

Identity and Account Information

During registration, we ask for your email address and phone number. Before you can deposit or withdraw, we require Know Your Customer (KYC) verification: you upload a government-issued ID (national ID card, passport, or driver's licence), a recent proof of address (utility bill, bank statement, or lease agreement), and a selfie holding your ID. We store these documents securely and use them only to verify your identity and comply with Indonesian financial regulations.

When you link a payment method, we collect your bank account number, e-wallet identifier, or QRIS details. We do not store full credit card numbers; payment processors handle card data via encrypted tokens. For e-wallet deposits via e-wallet, mobile banking, local payment, online payment, or e-wallet, we record only that a successful transfer occurred, not the wallet's internal credentials.

Behavioral and Transactional Data

As you play on shiobet, we log which game categories you access (live-dealer tables, sports betting, slots, esports), how long you stay in each session, the outcomes of your wagers (purely for settlement and dispute resolution, not for marketing), your account balance history, and your withdrawal patterns. We also record your IP address, browser type, device model, and operating system. This data helps us understand platform usage, detect technical problems, and identify patterns of unauthorized access or fraud.

We retain transactional records indefinitely to comply with Indonesian accounting and tax regulations, as well as to resolve disputes. Identity documents are retained for as long as your account is active plus a retention period to comply with anti-money laundering (AML) requirements. Behavioral logs (session times, game selections) are retained for two years unless a dispute or investigation requires longer retention.

How We Protect and Use Your Data

Data Security and Encryption

We employ standard encryption (TLS 1.2 or higher) to protect data in transit between your device and our servers. All identity documents and payment details are encrypted at rest on our servers using industry-standard algorithms. Our servers are located in Southeast Asia and are protected by firewalls, intrusion detection systems, and regular security audits. Access to personal data is restricted to authorized personnel (engineering, compliance, and customer support staff) who have signed confidentiality agreements.

We implement two-factor authentication (2FA) for user accounts; you can enable this optional feature in your account settings for additional security. We also rate-limit login attempts to prevent brute-force attacks and monitor for unusual account activity (e.g., login from a new location, rapid withdrawal requests) that may indicate unauthorized access.

Third-Party Data Processing

We share data with trusted partners only to operate shiobet. Payment processors (e.g., our acquiring banks and e-wallet partners) receive your payment details to process deposits and withdrawals. Fraud-detection vendors receive IP address, device fingerprint, and transaction patterns to identify suspicious activity. Our customer support platform may store anonymized logs of your interactions with our support team. We require all third parties to sign data processing agreements that impose the same privacy and security obligations we follow.

Our servers and data centers may be located outside your jurisdiction. By using shiobet, you acknowledge that your data may be transferred to and processed in other countries, subject to this privacy policy and applicable laws.

Cookies and Tracking Technology

Our website and app use cookies to maintain your login session, remember your language preference, and track essential site analytics (page views, bounce rates, error logs) to improve performance. These are functional and analytical cookies; we do not use tracking cookies for behavioral advertising. You can disable non-essential cookies in your browser settings, though this may affect site functionality.

Data Retention and Deletion

We retain your personal data as long as your account is active. If you request account deletion, we remove most personal data within 30 days, except transactional records (required by law for accounting and tax purposes) and data subject to ongoing disputes or investigations. To request data deletion or access, contact our support team with your account details. We will respond within 15 business days.

Your privacy is a fundamental right. We design shiobet to collect only the data necessary to operate safely and lawfully.

Your Rights Under This Policy

You have the right to:

• Access: Request a copy of all personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Objection: Object to certain processing activities, such as profiling for fraud detection.
• Portability: Receive your data in a structured, commonly used format to transfer to another service.

To exercise these rights, contact our support team at the address provided below. We will respond within 15 business days and may request additional information to verify your identity.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect legal changes or improvements to our practices. We will notify you of material changes via email or in-app notification. Your continued use of shiobet after a change signifies acceptance of the updated policy. This policy was last updated in the current calendar year and applies to all users globally where shiobet operates.

Contact shiobet

If you have questions about our privacy practices or wish to exercise your data rights, contact our support team. We maintain support channels for users across Jakarta, Surabaya, Bandung, Medan, and Semarang, as well as other supported regions. Response times are typically 1–2 business days during business hours (Monday–Friday, 08:00–17:00 Indonesian time). For urgent privacy concerns or suspected data breaches, escalate to our compliance team directly.

We at shiobet are committed to transparent data handling and respect for your privacy. We design every data practice—from KYC verification to payment processing to session logging—with security and user rights in mind. If you do not agree with our privacy practices, you may request account deletion and data removal (subject to legal retention requirements) at any time.